Innovation Leadership: A Conversation With Mark Chandler, Cisco General Counsel
Mark Chandler, Senior Vice President, General Counsel and Secretary of Cisco, manages a team of 250 professionals. He is known within legal and business circles as a change agent. In this video Chandler talks about the steps he's taken to make legal services more efficient at Cisco...changes that have been recognized as nothing short of innovative by industry peers. Full Transcript: I'm Mark Chandler, I'm Cisco's General Counsel. To me, innovation is about finding a better way to get a result or to get a result that you couldn't get before by using tools that weren't available. The legal world is one of the last vestiges of the medieval guild system to survive into the 21st century and that means there's a lot of opportunity for constructive innovation. Smart Business Practices We do a couple of principal things in our relationship with our law firm service providers in order to drive greater efficiency and alignment. First, we try to ensure that everybody's working with the same technology platforms, both for knowledge management and the way we do our patent applications. Cisco Patents Online has made it much easier for engineers to disclose their inventions and to track the process of review of those. People's jobs create products and what we want to do is make sure we capture that inventive activity in a way that can be patented. Focus on Efficiency Second, we've tried to restructure the way we compensate firms so that the incentive is to get work done as efficiently ...
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Innovation Leadership: A Conversation With Mark Chandler, Cisco General Counsel